Privacy Policy

Throughout this Privacy Statement, we refer to your 'personal information' which means information which identifies you as an individual or from which your identity can be reasonably ascertained. Your home address and home telephone number are examples of personal information.

We will post any changes to this Privacy Statement on the iSpeedy.com website, so we encourage you to check this Privacy Statement from time to time.

In addition to the provisions of this iSpeedy.com website Privacy Statement, there may also be specific and additional privacy provisions that apply to certain sections of the iSpeedy.com website. As those specific and additional provisions also relate to your privacy protection, we recommend that you review them wherever they appear. In the event of an inconsistency between the provisions of this iSpeedy.com website Privacy Statement and those other specific and additional provisions, the specific and additional provisions will prevail.

1. Information Collected
   • The information about you which we may collect through the iSpeedy.com website includes any messages or comments you submit to us via the iSpeedy.com website. Information collected includes:
     1. any details you provide to us as part of a fare or travel product or service query or quote request;
     2. any details you provide to us in the process of booking or acquiring a travel product or service;
     3. any details you provide to us in the process of becoming a registered user of the iSpeedy.com website;
     4. any messages or comments you submit to iSpeedy.com via the message board facility;
     5. any messages or comments you email iSpeedy.com or iSpeedy.com's employees, officers or agents, which may include personal information such as your name and email address;
     6. information collected when you participate in an online survey; and
     7. your email address if you subscribe to our newsletters or mailing lists.
   • If you wish to acquire travel insurance via the iSpeedy.com website then you will be required to advise if you have a pre-existing medical condition. This information is required by and will be provided to the travel insurance provider, but will not be otherwise used by iSpeedy.com.
   • All personal information you provide to iSpeedy.com over the internet while acquiring a travel product or service is passed through a secure, encrypted connection. The connection is over a protocol called secure sockets layer (SSL). iSpeedy.com uses a strong form of SSL encryption (256-bit), which provides a very high level of protection against unauthorised access.
   • Once your personal information and any payment details have been received by iSpeedy.com's computer systems via the iSpeedy.com website, we take all reasonable precautions to securely pass and store that information in iSpeedy.com's database system.
   • If you have not proceeded to purchase products or services on which you have requested a quote, then after 30 days any record of that quote in our system will be removed.
   • In common with many commercial websites we may also collect aggregated information which tells us about visitors to the iSpeedy.com website but not the identity of those visitors. For example, we may collect information about the date, time and duration of visits and which pages of the iSpeedy.com website are most commonly accessed. This information is used by us to help to administer and improve the iSpeedy.com website.
   • The iSpeedy.com website may offer interactive facilities, games, calculation devices, and fare-finders. If you use any interactive features, we may, but generally do not, capture personal information which you enter when using these features.
2. Emailing Speedytravel
   • When you send us an email, the contents of your email is retained by iSpeedy.com online in iSpeedy.com's email system. Any personal information contained in those messages will only be used or disclosed in ways set out in this Privacy Statement. The message content may be monitored by our service providers or iSpeedy.com employees for purposes including trouble shooting, compliance auditing and maintenance or where email abuse is suspected.
3. Use and disclosure of information
   • We will use or disclose personal information that we collect through the iSpeedy.com website or email:
     1. in accordance with this Privacy Statement;
     2. where you have consented to the use or disclosure; or
     3. for the main purpose(s) for which we collected it, or for related purposes which you would reasonably expect, which may include:
        1. subject to the Privacy Act 1988 (Cth), to provide you with information relating to iSpeedy.com or promotional details about products and services that may be of interest to you, unless you have previously advised us that you do not wish to be contacted for those purposes;
        2. purposes related to iSpeedy.com's research (including market research), planning, service development, security, testing and risk management;
        3. purposes connected with the operation, administration, development or enhancement of the iSpeedy.com website; and
        4. where a third party acquires, or wishes to acquire, an interest in iSpeedy.com
   • We may provide the personal information we collect through the iSpeedy.com website or email to third parties. The types of third parties to whom we would usually disclose that personal information may include:
     1. the ultimate providers of travel or related products or services which you seek to acquire via the iSpeedy.com website (for example airlines, hotels, insurance companies);
     2. our service providers who assist us in providing the iSpeedy.com website and our products and services (for example internet and technology service providers, and our auditors, mail houses and delivery companies); and
     3. organisations with whom we have co-promotional arrangements (and any agents used in administering such arrangements); and
     4. iSpeedy.com's related bodies corporate.
4. Links
   • The iSpeedy.com website may, from time to time, contain links to the websites of other organisations which may be of interest to you. Linked websites are responsible for their own privacy practices and you should check those websites for their respective privacy statements.
5. Security
   • We use a number of mechanisms to protect the security and integrity of your personal information. Unfortunately, no data transmission over the internet can be guaranteed as completely secure. So while we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure.
6. Access to information
   • If you wish to request access to any personal information which we hold about you as a result of our information collection practices outlined in this Privacy Statement, please contact us using the "Contact details" set out below. Please provide as much detail as you can about the particular information you seek, in order to help us retrieve it. An access fee may be charged to cover our costs of providing the information to you.
7. Contact details
   • If you have any questions or feedback about privacy, or wish to make a complaint about the way in which we have handled your personal information, you may contact us as set out on our Contact Us page

Cookie Policy

Effective Date: 3 August 2023

1. Introduction

   Welcome to iSpeedy.com! This Cookie Policy is intended to inform you about how we use cookies and similar tracking technologies on our website. By visiting our website, you consent to the use of cookies as described in this policy.

   In this policy we use the term "cookies" to refer to cookies and other similar technologies covered by the EU Directive on privacy in the electronic communications sector.

2. What are Cookies?

   Cookies are small text files that are placed on your device (computer, tablet, or smart phone) when you visit a website. They help the website recognise your device and "remember" certain information, such as your preferences and actions on the site, for a specific period.

3. Why do we use Cookies?

   We use cookies for various purposes, including:

   Essential Cookies: These cookies are necessary for the basic functioning of our website. They allow you to navigate our site and use its features, such as accessing secure areas.

   Analytical Cookies: We use these cookies to understand how visitors interact with our website. They help us analyse and improve the performance and functionality of our site.

   Functional Cookies: Functional cookies allow us to remember your preferences and choices so as to enhance your user experience on our website.

   Advertising Cookies: These cookies are used to deliver advertisements that are relevant to your interests. They may also be used to limit the number of times you see an ad and help measure the effectiveness of ad campaigns.

   Social Media Cookies: We may integrate social media plugins on our website, which can place cookies on your device. These cookies are used to enable social media sharing and interaction.

4. Types of Cookies Used

   The types of cookies that may be used on our website are:

   Session Cookies: These cookies are temporary, and will be deleted from your device when you close your browser.

   Persistent Cookies: Persistent cookies remain on your device for a specified period, or until you manually delete them. These cookies will recognise you as a return visitor.

   First-Party Cookies: First-party cookies are set by us, and they are used exclusively by our website.

   Third-Party Cookies: Third-party cookies are placed on your device by third-party services providers, such as analytics and advertising partners. They may use the data collected from these cookies to target advertising to you on other websites based on your visit to this website.

5. Cookie Consent

   For users accessing our website from the EU, we comply with the EU Cookie Law. Upon your first visit to our website you will be presented with a cookie consent banner that provides you with the option to accept or decline the use of cookies.

   By continuing to use our website after seeing this banner, you are providing informed consent to the use of cookies as outlined in this Cookie Policy.

6. Managing Cookies

   You can control and manage cookie preferences through your browser settings. You can also use browser extensions to block or delete cookies.

   Please note that blocking or deleting certain cookies may impact the functionality and performance of our website, and you may not be able to access certain features.

7. Data Protection and Privacy

   We take the privacy and security of your personal data seriously. For information on how we collect, use, and protect your data, please review our Privacy Policy.

8. Updates to this Policy

   We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on our website, and the "Effective Date" at the top of this policy will indicate the latest revision.

9. Contact Us

   If you have any questions or concerns about this Cookie Policy, please contact us via our Contact Us page.

10. By using our website, you agree to the use of cookies as described in this Cookie Policy.

Right to Erasure Request Form

If you wish for us to erase any personal data we hold about you in line with your entitlement under EU General Data Protection Regulation (GDPR), please submit a request via our Erasure Request page.