Frequent questions you may have for us

iSpeedy aims to make it easy to check up-to-the-minute availability and book your trip online (both domestic and international flights) with none of the running around that can make traveling stressful.

In addition to making bookings through our app and on our website, you’re welcome at any time to contact our office in downtown Sydney. Our friendly, knowledgeable staff are selected for their industry expertise and knowledge, developed over years in the industry and their own personal travel experience. They’ll be more than happy to assist you with making travel arrangements, or with any enquiries you have about booking on our website.

To travel domestically, all you'll need is a credit card to pay online for the purchase of your tickets.

If you're travelling internationally, you'll also need to confirm that you meet all criteria for admittance into the country you're travelling to. This may include (but is not limited to) a valid passport and a visa or official letter of introduction. You may also need medical tests. It is up to you to ensure you meet all criteria for travel.

If you hold an Australian passport, you can find travel advice at the Australian Department of Foreign Affairs and Trade Homepage. If you hold a New Zealand passport, please see the New Zealand Ministry of Foreign Affairs and Trade website for this information.

Information about cancellations and refunds can be found in our Refund Policy.

The iSpeedy App for smartphones was developed by Contal Travel Group, an online Travel Agency specialising in Australian domestic and international flights, travel insurance, accommodation and car hire.

Contal Travel Group is a division of the Contal Travel Group, established in 1984 in Sydney, Australia. Contal Travel Group is renowned for one of the highest levels of personal and friendly service in the travel industry.

In September 2009 iSpeedy featured on the App Store - the first team in the world to have developed and released a smartphone travel booking application. iSpeedy allowed users to search, book, change, check-in and generate a boarding pass on iPhone, BlackBerry and Android smartphones. It had never been so fast and easy!

The Contal Travel Group team is led by Peter Biedak, an IT graduate who in 2004, developed the first travel website to compare all airlines on the one screen. In 2008, Peter again saw an opportunity for innovation in the travel industry. With the introduction of smartphones, Peter decided to start developing a new platform, iSpeedy, focusing on business travel.

The Contal Travel Group team have gathered many years’ experience and possess a strong background knowledge and expertise in travel and technology development, allowing them to bring you an innovative and creative product that will revolutionise the way you travel.

Emergency support when travelling within 48 hours or at your destination

If you'll be travelling within the next 48 hours, or if you're currently at your destination and need urgent assistance, please contact our Emergency Assistance Team on the number below 7 days a week, 24 hours a day.

Australia: 1300 797 741
Outside Australia: +61 2 9212 5077

Travel quotes and assistance with new or existing bookings and extras

If you need assistance to book tickets or to manage your booking made with iSpeedy Travel, or are looking for extra support with car hire, insurance or hotel booking, please contact our Assistance Team on the number below on Monday to Friday, 9:00 - 5:00PM.

Australia: 1300 797 741
Outside Australia: +61 2 9212 5077

To get a quote or assistance by email, please use our online Enquiry form.


If you have any compliments, complaints or suggestions, please send your feedback to us through our feedback form.