Refund Policy

  1. Prices and invoice errors
    1. Contal Travel Group endeavours to ensure that all prices listed on the website are accurate and up-to-date. However, due to exchange rate fluctuations or increases in supplier rates, Contal Travel Group reserves the right, up to and including the date of departure, to adjust any fees, charges or prices as necessary, even if the products or services acquired have been paid for in full, to reflect such cost increases passed onto Contal Travel Group.
    2. Contal Travel Group reserves the right to correct any errors in fees, charges, rates or prices quoted or billed, even if the products or services acquired have been paid for in full.
  2. Cancellation charges and alterations
    • Contal Travel Group reserves the right to charge you a $30 fee for each alteration or variation to a travel product or service once that product or service has been booked and fully paid for.
    • When making a cancellation any balance is held in credit to be used within 12 months from the date of first purchase.
  3. Refunds for unused services
    • Contal Travel Group will not issue you with a refund for any tours, car hire, meals, sightseeing vouchers, coupons, transfers, pre-paid accommodation, theatre tickets or other tour services which are not used or utilised for any reason, including for reasons beyond your control such as illness, strikes or acts of God.
  4. Lost or destroyed documents
    • Unless agreed otherwise, any lost or destroyed tickets, vouchers, coupons or travel documents can not be replaced or refunded.
  5. Variation to products or services
    • Due to reasons beyond Contal Travel Group's control, Contal Travel Group may be forced to amend or alter a travel reservation or booking, even if the products or services affected have been confirmed by Contal Travel Group or paid in full. Contal Travel Group will notify you as soon as practicable after Contal Travel Group becomes aware of the need for an amendment or alteration to your travel reservation or booking and will propose alternate products, services or arrangements which are of the same standard as those originally booked. You must, as soon as possible after such notification by Contal Travel Group elect to either:
      1. accept Contal Travel Group's proposed alternate products, services or arrangements; or
      2. receive a refund of all monies paid to Contal Travel Group for the affected products or services, except for any amount which is withheld by a product or service provider other than Contal Travel Group. Failure to notify Contal Travel Group of your election within a reasonable time frame will be taken as an acceptance of Contal Travel Group's proposed alternate products, services or arrangements.

Dispute Policy

  1. You irrevocably submit to the exclusive jurisdiction of the courts of Brisbane, Australia, and courts of appeal from them, for determining any dispute concerning this agreement, the website, or the acquisition of products and services via the or websites.
  2. You irrevocably waive any objection to the venue of any legal process on the basis that the process has been brought in an inconvenient forum.